Refund policy

We offer a 30-day return policy, meaning you can request a return within 30 days of purchasing an item.

To be eligible for a return, the item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

To initiate a return, please contact us at ecommftr@gmail.com. Please note that returned items must be sent to the following address: Masarykova 100, Sezemice 533 04.
If your return request is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back without a prior return request will not be accepted.

You can contact us at ecommftr@gmail.com at any time with questions regarding returns.

 

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned. These include perishable goods (food, cut flowers, plants, etc.), custom-made products (bespoke orders, personalized items, etc.), and personal care products (cosmetics, etc.). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns regarding a specific item.

Unfortunately, we also cannot accept returns on sale items or gift cards.

 

Exchanges
If you wish to receive the desired item as quickly as possible, please return the item you currently have and make a separate purchase for the new item once the return has been processed.

 

14-Day Cooling-Off Period in the European Union
Notwithstanding the foregoing, if the goods are being delivered to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As stated above, the item must be in the same condition as when you received it: unworn or unused, with tags attached, and in its original packaging. You will also need a receipt or proof of purchase.

 

Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please note that it may also take some time for your bank or credit card issuer to process and post the refund.
If more than 15 days have passed since we approved the return, please contact us at ecommftr@gmail.com.